Due to hygiene and health regulations, we are unable to accept returns on beauty products unless the item arrives damaged or unusable. If your item arrives faulty, please contact us within 48 hours of delivery with your order number and clear photos.
If your package shows delivered but you haven’t received it, you will need to obtain proof of delivery from your local post office.
Refunds will be processed through the original payment method.
Additional Notes
Lost Packages: If your package is lost, we can offer compensation, but proof of loss is required. For international customers, if the package is marked as delivered but you haven’t received it, you will need to obtain proof of delivery from your local post office.
Refunds will be processed through the original payment method.
We’re happy to assist with any questions before you place an order. Feel free to reach out to us at zen@purezenelements.com and we’ll help you make the best choice.
We appreciate your understanding and are always here to help with any concerns.