Shipping & Duties

At Pure Zen Elements, we offer two thoughtfully curated product categories — Jewellery and Skincare — each shipped directly from our London warehouse or from our artisan studios in Hangzhou, Taiwan, or Shanghai (depending on the items you choose). Here’s everything you need to know:

💌 Free shipping on all orders over £50 (UK & International)
🚚 Standard Shipping: £4.95 (UK) / £12 (International) for orders under £50

Shipping Origins:

Zen Jewellery: Ships from Hangzhou, Taiwan, or Shanghai (depending on warehouse)

Zen Beauty: Ships from London (depending on warehouse)

(Please note: Orders may arrive in multiple packages if items ship from different warehouses.)

Frequently Asked Questions

Our Warehouses

We ship from two locations depending on the product type:

Zen Jewellery – Shipped directly from our artisan studio in Hangzhou, Taiwan, or Shanghai (depending on warhouse)

Zen Beauty – Shipped from our London warehouse

Processing & Disptach

All orders are processed and dispatched within 48 hours (excluding weekends and holidays).

Orders placed over the weekend will be shipped on the next working day.

Custom or made-to-order pieces may take longer (details provided on the product page).

Estimated Delivery Time

Jewellery orders typically arrive within 7–10 business days, depending on your location.

Please note: Delivery times may vary slightly due to customs clearance or seasonal demand.

Products shipped from our London warehouse usually arrive within 2–4 business days for UK orders.

Tracking & Customs

All orders include fully trackable shipping, and tracking details will be emailed to you once your order has been dispatched

Import Taxes & Duties

Please note that any import tax or duty charges that may occur at customs are the responsibility of the customer

Unfortunately, we are unable to confirm such charges as each country has its own rules and regulations regarding importing goods, and these may change at any time. (We recommend contacting your local customs/tax office for further details before placing an order)